She stated her husband’s account had grow to be energetic earlier this 12 months, when hackers started messaging family and friends and posting on her husband’s timeline.
“It’s quite disturbing really,” Singe informed 9news.com.au.
Singe, from central Victoria, stated the posts principally included commercials.
“My husband died almost two years ago and I am still grieving,” she stated.
“I keep getting Facebook messages from (the hackers) and the first time was very distressing.”
Facebook had been extremely “unhelpful” after being contacted them to get the account taken down, Singe stated.
“I have been through enough with losing my husband and now they were asking me to prove that he was dead,” she stated.
”Facebook wanted me to provide them with all these details including his death certificate and all these other additional things.
“Yet the hackers can proceed on their merry manner.
“I just thought, ‘Why do I have to do all these things when I have done nothing wrong?’
“It’s simply not ok.”
The text message to look out for that could trick almost anyone
Protocols are in place for Facebook profiles of deceased people, however they must be either set up by the account holder prior to their death or a family member must submit a death certificate online to the company.
Family members can also memorialise an account which will prevent anyone from logging into it and will keep it visible on Facebook – however, it must be applied for with evidence.
A Meta spokesperson told 9news.com.au that the matter was being investigated.
“We prolong our heartfelt condolences to Jenny Singe for her loss. Meta is dedicated to defending our neighborhood from hackers and the misery they trigger, and the matter is being investigated,” the spokesperson said.
“If we’re made conscious that an individual has handed away, our coverage is to memorialise the account, which implies family and friends can nonetheless entry and share recollections, however nobody can log into it.
Source: www.9news.com.au
