Qantas says it has resolved a problem that allowed customers the flexibility to see different passenger’s particulars and boarding passes on their smartphones.
The nationwide provider issued an announcement, apologising to its prospects, and confirmed there was no indication that the glitch was a “cyber security incident”.
9News understands the incident has occurred following an app replace.
A Qantas spokesperson stated present investigations point out that it was attributable to a know-how challenge and should have been associated to latest system modifications.
“The issue was isolated to the Qantas app with some frequent flyers able to see the travel information of other customers, including name, upcoming flight details, points balance and status,” the spokesperson stated.
“No further personal or financial information was shared and customers would not have been able to transfer or use the Qantas Points of other frequent flyers.
“We’re not conscious of any prospects travelling with incorrect boarding passes.”
Qantas recommends that customers log out and log in to their Qantas Frequent Flyer account on the Qantas App.
“Please additionally concentrate on social media scams at the moment,” Qantas said.
“We’ll proceed to supply extra data as quickly as we will.”
Technology expert Trevor Long told Today he captured at least 12 people’s details, including their boarding passes within 15 minutes.
“The factor with a boarding move is that it has a QR code in it, that is legitimate till the flight. Even in the event that they resolve this challenge, that boarding move is legitimate,” he said.
“Qantas goes to should re-issue boarding passes on the very least, which is able to create chaos for individuals who saved the boarding move on their digital pockets on their smartphone.”
Source: www.9news.com.au
