Lifeline prepares for surge ahead of Christmas

Lifeline prepares for surge ahead of Christmas
Lifeline is gearing up for its busiest time of 12 months with calls anticipated to surge over Christmas.
The festive interval could be a particular time spent with household and mates nevertheless it can be a tough one, says Lifeline chief government Colin Seery.

The organisation predict to reply as much as 4000 calls a day throughout the 24/7 phone disaster line, webchat and textual content companies.

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Lifeline is gearing up for its busiest time of 12 months as calls are anticipated to surge through the Christmas interval. (iStock)

Contact volumes historically peak at roughly 5 per cent above common within the days between Christmas and New Year’s Eve and on the day instantly after the New Year’s Day Public Holiday.

The chief government stated the excessive quantity of individuals reaching out for assist will be associated to heightened monetary pressures, elevated household battle, loneliness and isolation or the grief of getting misplaced a liked one.

“The holidays are a significant time of the year for people who need our help,” Seery stated.

“This period can be an emotional and psychological minefield for those of us who have experienced loss, grief, struggle, isolation and pain.

Lifeline chief executive Colin Seery said the festive period can be a special time spent with family and friends but it can also be a difficult one (Supplied)

“The concept of togetherness historically related to holidays also can exacerbate the extreme loneliness many individuals really feel.”

People are encouraged to take time out to plan for how they may cope with challenges over the coming weeks and consider whether they, or someone they know might need additional support.

“It is de facto essential that nobody feels they must face this vacation season alone,” Seery said.

“So, whether or not it is 3am on Christmas Day, or 11pm on New Year’s Eve, please know that Lifeline can be able to pay attention and help you.”

Readers looking for help and details about suicide prevention can contact Lifeline on 13 11 14.