Qantas passengers have been pressured to sit down on the tarmac for six hours earlier than their doomed flight was cancelled within the newest horror story to come back out of the airline.
The Los Angeles certain aircraft flying out of Melbourne was already delayed when crew bumped into extra hassle as quickly as passengers boarded on Tuesday evening.
The flight was deemed to be too heavy to take off on account of robust winds at Melbourne Airport, with the ability’s longer runway closed for upkeep.
Passengers had been supplied the choice to fly to LA with out their baggage, which might be despatched on the next flight, an possibility that one lady described as “filling [her] with fear”.
“Two hours in, we’re really frustrated and they’re still doing paperwork, then at about 1:30am when everyone was getting quite frustrated at that point, there wasn’t any food offered…they basically said to us that the flight’s too heavy for the runway space or something like that,” passenger Pip informed 3AW Radio.
Despite opting to proceed on with out her baggage on account of work obligations within the United States, the flight was cancelled solely at 3am, to the frustration of shoppers.
“We got off and ground staff were waiting but it was just disarray, there were no messages, no communication in terms of timing for the next flight, when that would be arranged,” she stated.
“They said anyone from Melbourne has to go home with a cab charge.”
Pip stated they weren’t served a meal, solely water and a bag of nuts, in all the time they waited on the tarmac.
She slammed the airline’s customer support and dealing with of the incident.
“This isn’t their first rodeo, they didn’t have any contingency plan and they’re never on the front foot,” Pip stated.
“You’ve got to get on the phone to them, you’ve got to chase them up, you’ve got to be the one that tries to get your compensation or get your complaint in.”
Qantas has been contacted for remark.
Source: www.perthnow.com.au
