Online cost platform Square has been rocked by outages and “degraded performance” throughout a number of providers, leaving business house owners stumped.
‘Multiple’ providers of the contactless cost platform have been shut down each domestically and overseas, with Square first figuring out the problem about 3am on Friday.
In a press release they stated the corporate’s engineers have been “actively working on a fix”.
As of 10.15am the “degraded performance” throughout a number of providers was ongoing.
Square wouldn’t specify what had precipitated the outage, citing solely “issues”.
“We understand how important it is for your business that our services be up and running, and we are actively working toward a fix,” the corporate stated in a press release.
The cost system is basically utilized by small and medium-sized retail and hospitality companies, that are ready to make use of Square to just accept contactless funds and bank cards.
The outage has sparked outrage amongst small companies house owners who declare they’ve suffered a direct lack of income as a result of Friday’s outage.
General Manager of Junee Licorice and Chocolate Factory, Rhiannon Druce, stated she had been compelled to ask prospects to “come back and pay with cash”.
“Eighty per cent of our customers pay with card and that isn’t happening today because of technical issues with Square that’s being felt across the country,” she stated.
“We already have Telstra here fixing internet issues following storms last weekend and now we don’t know how long we will be unable to take card payments from our customers because the Square platform is down.
“We actually were having issues with Square three days ago and we completely replaced the hardware, which we received yesterday and today it’s not working because of a bigger issue that will be impacting businesses everywhere.”
When contacted for remark, a Square spokesperson repeated the identical info posted to Twitter at 9am.
Source: www.perthnow.com.au
