Dodgy shopper items are almost certainly to drive Queenslanders to complain, as pandemic-related provide points and companies shortages proceed to frustrate the state.
Queensland’s Office of Fair Trading clawed again greater than $11 million in 2022 and shopper complaints continued to eclipse pre-pandemic ranges.
Rising value of residing pressures underscored the significance of customers getting what they paid for, Attorney-General and Minister for Justice Shannon Fentiman mentioned.
“Last year the OFT finalised more than 19,300 complaints from Queensland consumers,” Minister Fentiman mentioned.
Personal and family items garnered essentially the most complaints of any trade at 6200, a greater than 50 per cent enhance on pre-pandemic ranges.
Total shopper complaints processed by the OFT have ranged between 18,500 and 19,300 because the COVID-19 pandemic started, up from a median of round 15,000 within the 5 years to 2019.
“There has also been an increase of more than 80 per cent in complaints for the personal and household services industry since the pandemic – this industry includes complaints about services such as whitegoods repairs, removalist services and cleaning companies,” Ms Fentiman mentioned.
Motor automobiles gross sales, actual property brokers and car companies have been Queenslanders’ subsequent three greatest causes for competition.
The Attorney General’s Office mentioned will increase have been to be anticipated as a consequence of pent-up demand and provide chain points throughout COVID-19, and the OFT was monitoring the difficulty intently.
The authorities mentioned it anticipated such points to ease as provide chain points resolved, however beneficial customers do their analysis earlier than lodging a grievance with the OFT.
Source: www.perthnow.com.au
