The particulars of hundreds of unlisted Telstra prospects have been printed on-line as the results of an inner error.
The telco is “in the process of communicating” with prospects whose particulars have been “incorrectly” made obtainable by way of Director Assistance or the White Pages.
More than 130,000 prospects have been impacted, with some names, addresses and telephone numbers printed.
Chief monetary officer Michael Ackland mentioned whereas the corporate had regulatory obligations to supply these companies, there had been a “misalignment” of the databases.
“(This) resulted in some customers’ names, numbers and addresses being listed when they should not have been,” Mr Ackland mentioned.
“This was a result of a misalignment of databases – no cyber activity was involved.”
Mr Ackland mentioned as quickly because the telco had been made conscious, the work started to take away the recognized impacted prospects from the companies.
The firm is within the technique of contacting each affected buyer, and also will provide free assist by means of IDCARE.
“We are conducting an internal investigation to better understand how it happened and to protect against it happening again,” he mentioned.
“Protecting our customers’ privacy is absolutely paramount, and for the customers impacted we understand this is an unacceptable breach of your trust.
“We’re sorry it occurred, and we know we have let you down.”
The incident is the most recent in a sequence of incidents which has seen buyer particulars launched after cyber assaults, together with of Optus and Medibank.
