These are as a consequence of expire on December 31, 2023.
Consumer group Choice has requested the Australian Competition and Consumer Commission (ACCC) for a proper investigation into the matter.
However, the airline argues they have been reminding prospects to make use of their factors and it is right down to them.
“We are sending an email every month to remind you you have a credit,” Qantas CEO Alan Joyce stated.
“We also are going to be launching a website like ‘find your super’ that says ‘find your credit’.”
Dean Long from the Australian Federation of Travel Agents says the difficulty is just not prospects forgetting to make use of their factors.
“The increase in airfares is making it harder for Australians to use those credits he said.”
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“People have significantly less buying power with the same amount of money that they used before the pandemic”
“It would be a really great PR move for Qantas to be able to issue refunds”
This week, Qantas reported a $1.4 billion gross earnings for the primary half of the monetary yr, following a $7 billion loss over the pandemic.
Source: www.9news.com.au
