Jetstar has apologised after a flight from Melbourne to Bali was turned again hours after take-off due to a miscommunication with Indonesian authorities over which airplane it was anticipating.
Flight JQ35 made it so far as the Timor Sea close to Broome, about 4 hours into the flight, when it was immediately diverted again to Australia.
The airplane arrived again in Melbourne on Wednesday morning after passengers had spent about eight hours aboard.
The airline has confirmed the difficulty was as a result of kind of plane it used for the flight.
It switched the airplane from an Airbus A321 to a Boeing 787 as a result of it might carry extra passengers, however the swap had not been authorised by Indonesian authorities.
“We’ve begun a review to understand how the miscommunication happened so we can prevent it from occurring again,” the corporate stated.
The airline stated passengers had been booked on one other flight to Denpasar and all these affected got lodge rooms, meal vouchers and a $200 journey voucher.
“We know this has been an extremely frustrating experience for customers and sincerely apologise for what happened,” Jetstar added.
